Terms & Conditions
Return Policy Terms & Conditions
Defective returns only
MATRIX warrants our products to be free of defects in materials and workmanship for a period of one  year (two  years for X-Sabre Pro and X-Server) from the date of purchase. Only products purchased from an authorized Matrix dealer are covered under this warranty.
If your unit malfunctions, you must first contact us for a Return Merchandise Authorization before shipping it back for evaluation. After examination by MATRIX, if the unit is found to be defective it will be repaired or replaced at no charge at our discretion. MATRIX WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing with other equipment, operation outside of the design limits, personal repair attempts, or unauthorized modifications. This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of being damaged as a result of excessive voltage or current, heat, moisture, vibration, improper connection to other equipment, misuse, or other operating conditions outside of MATRIX control. Components which normally wear are not warranted, including but not limited to fuses, cables, and batteries.
MATRIX is pleased to offer suggestions on the use of its various products. However, MATRIX neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by MATRIX, either verbal or written. MATRIX only warrants that the products manufactured by us will be as specified and free of defects.
MATRIX MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Out of warranty service, is available if required for a nominal fee. Please contact us for details.
Online Purchase Terms Of Service:
To complete your purchase, you will be transferred to the secured server of Authorize.net or Paypal.com (processor). Processor is an independent company providing credit card and check processing services, and other merchant banking services, to website operators, such as the owner and operator of this Web Site. Processor offers complete SSL encryption technology, which provides greater security for your transaction. Processor provides such credit card and check processing services for many web sites.
Neither Processor, nor any person or company related to Processor, holds any ownership interest in this Web Site, nor receives any financial benefit from this Web Site, other than a fee paid by the owner of this Web Site to Processor for each transaction Processor processes for the Web Site. Processor is neither a co-owner or, nor a partner, nor joint venturer with the owner of this Web Site; instead, Processor is merely an independent contractor providing services to the owner of this Web Site on an arms length, contractual basis under specific, limited terms and conditions.
By submitting your request for authorization of your transaction, you hereby acknowledge having read, understood and agreed to the terms and conditions herein stated, and agree to indemnify, defend, and hold Processor harmless from any and all claims, liabilities, damages (including attorneys fees and associated costs) and other costs and expenses arising in connection with your visit to or use of this Web Site, and/or your purchase or offer to purchase any of the products and services offered hereon.